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Introducing the new... Carpet Care Training Bundle |
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Contractor Version -
Carpet Care Management, Marketing and Technical Training Bundle. Here are all the products you will receive in this exclusive carpet care training bundle: 70 Mistakes Carpet Cleaners Make ... and how to avoid them! Just released – a new two-part Video Series. Learn how to master all the professional techniques that can take you, or you workers cleaning skills to the next level. If you have a carpet cleaning business, then mastering these techniques will definitely help you build clientele. If you have helpers who work for you, make sure they are not always creating costly mistakes. If you clean carpet as an employee, you need to ensure that your boss is impressed with your cleaning skills. Either way, this exclusive program developed from over 40-years of my personal experience will place you above others who learned by trial and error. Mistakes are expensive. Often they bring your credibility into question, and can get you replaced by others who are more skilled. IICRC approved Basic Skills Carpet Cleaning program including IICRC diploma.
Start or Expand a Carpet Cleaning Business
Cleaning Managers Dashboard
Detailing Upholstery
Cleaning Performance Handbook
Read on… to View All of the Details of the Bundle Programs 70 Mistakes Carpet Cleaners Make – and how to avoid them This exclusive video program will help you on your way to becoming an expert in carpet cleaning. Here are just a few of the topics you will master and the problems you will resolve:
In total, you will learn how to prevent or correct 70 mistakes that carpet cleaners make. These are all critical mistakes that can ruin any job. This series will fully train all workers. Or, if you are working for someone else, this program will help accelerate your cleaning skills. If you own a carpet business, make sure your competition doesn’t get a head start on landing new accounts. Especially when difficult carpet is not cleaned to the customer’s satisfaction. Master the steps to make carpet look almost new - when possible. If you want to take your operations to the next level, you need to invest in this training today. Your choice: eversion downloaded to your computer where you can make your own backups and print out the manuals, or you can order the download version plus the hardcopies mailed to you. You will be impressed with these videos containing priceless training skills. Click to Watch preview video Follow this link to the order page IICRC Basic Skills Carpet Care Training Carpet Care Strategies you will Master:
Two modules 1 1/2 hours each: Carpet Maintenance Theory and Carpet Cleaning Diagnostics Note: a third, personalized module is available at an additional cost to include photos of your facility, equipment, chemicals, procedures and staff. Carpet Maintenance Theory: 1 ½ hour module Slide Presentation
Carpet Cleaning Diagnostics 1 ½ hour module Slide Presentation,
Details of the IICRC diploma: 1. Simply purchase, download, and study the program, including the 100-page instruction manual and two slide presentations. 2. When finished, complete the test found in the back of the manual. Email the answers to us and we will grade it and email a diploma to each student who passes. Students are allowed to re-test should they initially fail the test. 3. The first diploma is free and customers can purchase additional diplomas for as many employees as desired for $25 each. Successful completion of the test is required for each diploma. Student manuals can be purchased for classroom training. Start or Expand a Carpet Cleaning Business 250 detailed pages of all the inside tips you need to know Chapter I. Overview 1. What Can I Expect? 2. Are You Ready to Build Your Own Business? 3. Should I Purchase a Franchise? 4. Wearing Many Hats 5. Before You Start 6. Startup Basics 7. Business Structure 8. Income Projections Chapter II. Marketing Building Your Business Income – Twenty-Five Strategies: 1. Acquire Superior Training and Knowledge of the Business 2. Develop a Business Plan 3. Identify Your Market – Who Are Your Best Customers? 4. Evaluate Your Competition 5. Develop a Winning Pricing System 6. Consider Your Marketing Options 7. Develop and Maintain Exceptional Inbound Phone Call Response 8. Prospecting Centers of Influence 9. Earn Constant Referrals from Word-of-Mouth Advertising 10. Market to Your Existing Customers and Develop Raving Fans 11. Sell the Thoroughness of Your Service 12. Convey a Professional Image 13. Perfect Your Spot Removal Demo and Sales Presentation 14. Prospecting Guidelines 15. How to Master the Art of Canvassing 16. Telemarketing Commercial Accounts 17. Track your Advertising Costs 18. Direct Mail – What Works Best 19. Prospecting Commercial Accounts 20. Tips on Presenting Your Proposal 21. Strategies for Residential Customers 22. Selling Add-Ons 23. Differentiation Overcomes Price Objections and Stalls 24. Review of the Sales Process 25. Review of Promotional Ideas Chapter III. Bidding
Cleaning Managers Dashboard 40 Spreadsheets to run your entire carpet cleaning business Start-up checklist - Contains a basic check list to help you start a new business. It helps you organize the activities and tasks that must be accomplished to get your business up and running. This worksheet becomes your master To-Do list. Start-up Budget This spreadsheet helps you project your start-up costs. It also shows a pie chart to visualize your expenses. Marketing Plan The Marketing Plan helps you create and track detailed plans to expand your revenues by adding more customers. Prospects The Prospects spreadsheet allows you to import a data list found at most public libraries. This is especially helpful for direct mail and telemarketing to commercial accounts. CRM The Customer Relationship Management Follow up allows you to copy leads from the Prospects page, to develop a comprehensive follow-up program. Marketing Tools This page contains letters and email formats that can be copied and pasted into an email, or printed and mailed to your prospects. Create Labels Instructions on how to set up your mailing lists so the labels will print directly from the worksheets. Other CRM's This page shows links to other websites that offer free CRM programs, or a free trial. A detailed spreadsheet that allows you to enter all of your business income and expenses to determine your current breakeven point. Then, you project your desired income to determine how much profit must be added to each job. Once you enter the desired gross billing rate, the spreadsheet will also show how much a square foot to charge. $ Calc for carpet This pricing form can be taken to any job. It allows you to view and rate all the common difficulty variables that will affect the job time, and the production rate. By determining your desired overhead and profit, and adding it to the total, the spreadsheet calculates the price per square foot to charge on each commercial job. $ Calc for floors This pricing form can be taken to any job. It allows you to view and rate all the common difficulty variables that will affect the job time, and the production rate. By determining your desired overhead and profit, and adding it to the total, the spreadsheet calculates the price per square foot to charge on each commercial job. Large Bids This form allows you to enter the dimensions of each area for a large commercial facility. Then, you enter a Difficulty score and the spreadsheet prints out a detailed price list for you and the customer. Proposal A handy estimate or proposal form that can be used to quote jobs. Price Tracking This spreadsheet allows you to track all proposals from the $ Calc estimate sheet. Once you enter the job time, the spreadsheet shows your production rate and gross earnings per hour. Competition This page allows you to collect pricing information from other cleaning companies, and view the price comparisons. It becomes a great tool to evaluate the competition. Bid/no bid A handy check list to help identify if you have the resources to handle an extra-large bid. Weekly Schedule Allows you to enter the work schedule each week for all of your jobs. It tracks the jobs, the dollar amounts, job details, and links to a map. It also shows a graph of your weekly earnings compared to your goal for the week. 2-3 Van Schedule Allows you to enter the work schedule for all jobs each week and for up to three vans. Work Order This form can serve as a job ticket for each job. It is best used to describe in detail, the exact job. It can be turned back in, to verify the work has been completed, and to serve as salary earnings that are due to the worker. Invoice Creates an Invoice that totals the job price, and can be mailed, or emailed to the customer to request payment. This spreadsheet allows you to create a master with your company info, and then duplicate it as many times as desired. You can automatically fill in the customer info with a copy and paste function, and also sort to locate any Invoice in the system. Weekly Hours This spreadsheet allows you to enter the weekly hours for each worker. It automatically calculates how many hours for the week are projected per worker. Job Summary Allows you to record job billing amounts, notes about each job, and track the follow-up date for call-backs. Rework Allows you to record each phone call for re-works, problems, call-backs, or complaints. Track the reasons by worker, and resolve challenges to improve future results. Equipment Allows you to track all of your equipment including purchase date, vendor, current location, repairs, parts, replacement date and overall rating. Chemical usage Keep track of all of your cleaning products to know how much you use each month, and the total cost. Suppliers Keep accurate records of all suppliers or vendors where you purchase your equipment and chemicals. Tracks pricing and contact info. Employees Helps keep track of all employees with the important information for each worker. Time Cards These cards can be used for employees to record the hours they have worked each week. Payroll Calculator Calculates the gross and net pay for each employee. Employee Taxes Calculates exact payroll deductions in each category for all employees. Pay Stubs Displays employee payroll income and deductions to accompany paychecks. Absenteeism This chart records and tracks time-off for each worker. Mileage Log This form can be printed and used to track mileage for each company vehicle. Tech Progress Can be used to track the overall performance of each technician including up-sells that may qualify for addition commissions. Calendar Daily calendar to organize your work. Checking Acct Allows you to enter all of your deposits, checks and credit or debit card expenditures. The spreadsheet keeps track of your current checking account balance. Budgets Allows you to establish a budget amount for each expense category, and then enter the actual amount. The spreadsheet calculates the amount over or under. Taxes A list of 74 possible tax deductible expenses with links to the IRS details. KPI A handy worksheet to track company performance by listing Key Performance Indicators. Account Retention The Account Retention Plan spreadsheet shows 13 areas that must be considered, tracked, and improved to excel in account retention. SWOT The SWOT worksheet stands for: Strengths, Weaknesses, Opportunities and Threats. It allows you to evaluate your market and business plans to capitalize on your strengths and improve your weaknesses. Time spent analyzing your business, can ensure your continual growth. P & L Profit and Loss or Income/Expense Statements are used to determine your level of profitability. It also provides data that shows any positive or negative trends. Manager Rating This spreadsheet allows you to evaluate and score 47 of management skills as they relate to building a successful business. This is a great tool to track your progress, or areas that need improvement, on your way to success. Detailing Upholstery Chapter I. Scope and Objectives of this Program Dozens of professional cleaning fundamentals and procedures. Sixteen major skills in detailing upholstery Chapter II. Cleaning 101 Soil composition Fundamentals of cleaning Cleaning basics Indoor air quality Understanding pH Understanding Stain Delamination Chapter III. Supplies and Processes Preparation and Supplies Pre-testing The cleaning process Light clean / Touch ups Cleaning headboards, sun visors, and upholstered dividers Pre spottingEvaluating the soil Understanding cleaning agents Cleaning Codes Chapter IV. Specialty Spot Removal Tips Spotting steps to follow Ink removal Tar removal Asphalt stain removal Urine removal Red dye removal Chewing gum and adhesive removal Candle wax removal Recurring spots Fugitive dye removal Spot removal steps according to the Carpet & Rug Institute Chapter V. Deodorizing Deodorizing carpet and fabric Oxygen based deodorizers Enzymes Biocides Ozone machines Chapter VI. Drying and Protectants Accelerate the drying Fabric protectants Chapter VII. Fibers Cleaning microfiber Checking the fiber type Chapter VIII. Equipment Diagnostics for Hot Water Extractors Six items to check on hot water extractors Was the problem with the chemical, the equipment, or the technician? Ten items to examine. Chapter IX. Q & A - Fifteen more topics to review Chapter X. Safety First – 23 items to remember Chapter XI. Glossary – Definitions of 59 commonly used terms Cleaning Performance Handbook Supervisor and Manager Training Manual Step 1 - Getting Started with Analysis and Planning
Step 2 - Process Improvement
Step 3 – Quality Improvement
Step 4 – Productivity Improvement
Step 5 – Overcoming resistance to change
Step 6 – Cleaning with Teams
Step 7 – Effective Training Programs
Step 8 – Become a Winning Coach
Step 9 – Troubleshooting Cleaning Problems
Step 10 - Procedures that save time and improve quality
Don't miss out on the scores of trade secrets you will master - all designed to take your income to the next level. 
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Carpet Cleaning Training Videos
Carpet Care Training Student Manual
Carpet Care Training Bundle
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