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Carpet and Floor Care Management and Technical Bundle

 

​            Introducing
         the... 
                               Carpet and                       
Floor Care
          Training
Bundle



Carpet cleaning and floor cleaning and care training
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Facility, In-House, and Institutional Carpet and Floor Care Training Bundle

We’ve bundled together all the solutions for preventing botched jobs and operator error!
This program will take your carpet and floor care operations to the next level. 
Eliminate dozens of mistakes commonly made by untrained workers.

 
70 Mistakes Carpet Cleaners Make and How to Avoid Them - Two part video series just released.  These are all critical mistakes that can ruin any job.  This series will fully train all workers to become experts at troubleshooting and turning out immaculate work.  Learn how to curtail inferior results and improve productivity.
 
IICRC Basic Skills Carpet Care Training Program - 100-page manual and 139 slides including test and diploma.  Learn the diagnostic and troubleshooting skills that will prevent operator error.  Student versions of the IICRC program are also available without the slide shows and videos. Ideal for classroom training with several students who can successfully complete the test and receive an IICRC Diploma.

Detailing Upholstery -
  • Learn about soil composition, the fundamentals of cleaning, maintaining indoor air quality, pH adjustments and working with stain delamination.
  • 9 topics with tips regarding selection and use of supplies and equipment.
  • 11 topics about successful spot removal procedures.
  • Tips on deodorizing, drying, protectants and diagnostic checks for hot water extractors.

Floor Care Training Program - 100 page manual with slide presentation, test and diploma. 
Master the techniques of Programmed Floor Care including over 100 tips to improve: dust-mopping , wet-mopping, flat-mop cleaning, burnishing, scrub and top-coat, stripping and refinishing, cleaning grout, polishing stone, and wood and the list goes on...

Solving 77 Floor Care Problems - troubleshooting booklet.  Learn the most commonly made mistakes that produce inferior outcomes.  Become an expert at diagnosing, correcting and preventing floor care problems.

Floor Care Tips - 164 slides showing photos of common mistakes and the best way to solve your floor care problems.

15 Steps to Improve Productivity – invaluable workbook
 
Cleaning Performance Handbook - 250-page manual on improving worker productivity and quality. Learn proper steps to train, organize, workload, motivate and keep good workers.
 
With the download version you have all the materials the same day you order. But the choice is yours. E-version same-day download or hard copy printed and mailed to you.                                             
      
                                                                         Read on … 
           
View all the details and benefits of providing
           a thorough, technical training system for your team

 

Carpet and Floor Care Management and Technical Training Bundle.
Here are the products you will supercharge your training program:

 
70 Mistakes Carpet Cleaners Make – and how to  avoid them
This exclusive two-part video program will help you on your way to becoming an expert in carpet cleaning.
 
Here are just a few of the topics you will master and the problems you will resolve: 
  • Omitting a pre-inspection of the carpet can get you into hot water. There might be problems with the carpet that the customer is unaware of, and then blames you for it when you finish cleaning
  • Don’t overlook wrinkling problems. Learn the causes and the outcomes.
  • Don’t get blamed for excessive carpet wear
  • Make sure you know how to remove chewing gum, coffee stains, glue, tar, paint, grease, cosmetics, rust, candle wax, red stains, and other difficult spots
  • Learn the best ways to apply carpet spotters, so your treatment doesn’t fail
  • Don’t skip learning about the various carpet fibers
  • Ignorance about pH can come back and bite you
  • Learn when to include additives to your carpet cleaning solution
  • Skipping proper job preparation can cause problems
  • Remove the dry soil by proper vacuuming
  • Get the CHAT formula to start working in your favor
  • Common spotting techniques to avoid
  • Dozens of things to master with low moisture cleaning
  • Don’t make these common chemistry mistakes
  • Knowing when a pre-scrub is required
  • The Dos and Don’ts of wand strokes
  • How to adjust the chemical mix for any job
  • Correct these mistakes made when running a self-contained extractor
  • Don’t forget to monitor recovery rates
  • Preventing and correcting browning
  • Rotary extraction techniques to improve quality and productivity  
In total, you will learn how to prevent or correct 70 mistakes that carpet cleaners make.
These are all critical mistakes that can ruin any job. This series will fully train all workers.  Or, if you are working for someone else, this program will help accelerate your cleaning skills.  
If you own a carpet business, make sure your competition doesn’t get a head start on landing new accounts. Especially when difficult carpet is not cleaned to the customer’s satisfaction.  Master the steps to make carpet look almost new - when possible.  
If you want to take your operations to the next level, you need to invest in this training program today.   
Your choice: eversion downloaded to your computer where you can make your own backups and print out the manuals, or you can order the download version plus the hardcopies mailed to you.
You will be impressed with these videos containing priceless training skills.                             

Click to Watch preview video


IICRC Basic Skills Carpet Care Training
Carpet Care Strategies you will Master:
  • Soil prevention measures that reduce cleaning frequencies
  • Five-Step systems approach to improved efficiency
  • Mastering spot removal chemistry – what works best
  • Remove and prevent re-occurring spots
  • Attacking challenging soil conditions
  • Balancing interim with restorative cleaning
  • IICRC’s 5-steps to total maintenance care – meeting industry standards
  • Fiber specific cleaning demands
  • Understanding which of the five cleaning methods is right for you
  • Adjusting cleaning chemistry, aggression level, moisture level, temperatures, dwell time and machine operation
  • Understand and avoid major cleaning mistakes
  • Diagnosing machine performance and results
  • Improving Indoor Air Quality and safety precautions

Two modules 1 1/2 hours each:   Carpet Maintenance Theory and Carpet Cleaning Diagnostics Note: a third, personalized module is available at an additional cost to include photos of your facility, equipment, chemicals, procedures and staff.

Carpet Maintenance Theory:  1 ½ hour module Slide Presentation
  • Corrective VS Planned Maintenance
  • Soil Prevention - parking lot care, outside mats, inside mats & containment
  • Systems Approach - soil prevention, vacuuming, spotting, interim maintenance and restorative cleaning
  • Vacuum Maintenance - heavy, medium and light traffic patterns
  • Machine Maintenance - 5 tips
  • Principals of Cleaning
  • Composition of Soil
  • TACT (or CHAT) Formula
  • Five Steps - dry soil extraction, soil suspension, soil extraction, grooming and drying
  • Seven Categories of Carpet Cleaning Agents
  • Nine Types of Cleaners for the Restorative Process
  • Carpet Construction and Installation
  • Four Most Popular Fibers
  • Carpet Construction
  • Carpet Installation
  • Cleaning Systems and Methods
  • Eight Guidelines to Improve Indoor Air Quality
  • Five Recognized Cleaning Systems - Absorbent powder, Bonnet Spin Pad (nine guidelines for proper use), Dry Shampoo and Encapsulation, Rotary Shampoo (seven guidelines for proper use) and Hot Water Extraction
  • Hot Water Extraction Guidelines - Cleaning agents (nine tips), Agitation (nine dos and don’ts), Water (five concerns) and Machines (ten tips)
  • Safety Guidelines
 
Carpet Cleaning Diagnostics  1½  hour module Slide Presentation, 
  • Ten major spot removal products
  • Spotting Procedures - avoid setting a stain or damaging the carpet
  • Eight Spotting Guidelines
  • Stain Delamination
  • Identifying four types of carpet damage
  • Understanding eight problems that affect appearance
  • Preventing operator damage
  • Six major equipment diagnostic skills for Hot Water Extractors
  • Six major guidelines for operation of Hot Water Extractors
  • Nine ways to improve extraction results
  • Become a spot remover pro

Details of the IICRC diploma:
1.    Simply purchase, download, and study the program, including the 100-page instruction manual and two slide presentations.
2.    When finished, complete the test found in the back of the manual. Email the answers to us and we will grade it and email a diploma to each student who passes.  Students are allowed to re-test should they initially fail the test. 
3.    The first diploma is free and customers can purchase additional diplomas for as many employees as desired for $25 each.  Successful completion of the test is required for each diploma.
Student manuals can be purchased for classroom training. 

Detailing Upholstery
 
Chapter I. Scope and Objectives of this Program
Dozens of professional cleaning fundamentals and procedures.  Sixteen major skills in detailing upholstery
 
Chapter II.  Cleaning 101
Soil composition
Fundamentals of cleaning
Cleaning basics
Indoor air quality
Understanding pH
Understanding Stain Delamination

Chapter III.  Supplies and Processes
Preparation and Supplies
Pre-testing
The cleaning process
Light clean / Touch ups
Cleaning headboards, sun visors, and upholstered dividers
Pre spotting
Evaluating the soil
Understanding cleaning agents
Cleaning Codes
 
Chapter IV.  Specialty Spot Removal Tips
Spotting steps to follow
Ink removal
Tar removal 
Asphalt stain removal 
Urine removal
Red dye removal
Chewing gum and adhesive removal
Candle wax removal
Recurring spots
Fugitive dye removal
Spot removal steps according to the Carpet & Rug Institute
 
Chapter V.  Deodorizing
Deodorizing carpet and fabric
Oxygen based deodorizers
Enzymes
Biocides
Ozone machines

Chapter VI.  Drying and Protectants
Accelerate the drying
Fabric protectants

Chapter VII.  Fibers
Cleaning microfiber
Checking the fiber type
 
Chapter VIII.  Equipment Diagnostics for Hot Water Extractors
Six items to check on hot water extractors
Was the problem with the chemical, the equipment, or the technician? Ten items to examine.
Chapter IX. Q & A - Fifteen more topics to review
 
Chapter X. Safety First – 23 items to remember
 
Chapter XI. Glossary – Definitions of 59 commonly used terms 
 
Floor Care Training Manual and Slide Shows

In becoming a floor care expert you will learn all of these steps:
•  Mastering the six steps of Programmed Floor Care.
•  Three types of door mat systems that reduce grit.
•  Preventative Maintenance Check list – 29 items to monitor in order to reduce floor damage.
•  Dust mopping – 30 tips to improve the process.
•  Improving your flat mop procedures
•  Wet mopping – choosing the right mop head fiber construction, mop handle, mop bucket and cleaning product.
•  When to double mop a floor, how to reduce deplying, sources of slips and falls, determining proper moisture levels, 18 steps to improved floor mopping, flat mop selection. 
•  Troubleshooting guide: 7 causes and corrections for dull floors, 6 causes and corrections for streaked floors, and 3 causes and corrections fr slippery floors.
•  Understanding common floor types: VCT, VAT, Sheet vinyl, Linoleum, Terrazzo, Glazed and Unglazed Ceramic, Brick, Mexican Tile, Concrete, Marble, Slate, Granite, Wood, Rubber and Laminate. 
•  Burnishing and Buffing – basic procedures, pad selection, pad drivers, work objectives, Green Compliance by protecting IAQ, dry buffing and spray buffing with 175 rpm floor machine (9 steps),
High-speed burnishing (7 steps), cleaning of pads, propane burnishing (14 safety guidelines and 6 operational guidelines), battery operated equipment and automatic floor scrubbers (15 steps to clean floors). 
•  Floor burnishing Troubleshooting Guide
  • 11 causes and corrections for low gloss results
  • 4 causes and corrections for excessive powdering
  • 2 causes and corrections for slippery floors
  • Causes and cures for an uneven shine,
  • Marks that do not buff out and swirls in the floor finish 
• Scrub and topcoat – when and how. Determining if floors should be stripped or if a scrub and topcoat is sufficient. 15 steps toward improved floor performance. Maximizing autoscrub operations (7 important tips) 11 ways to improve floor finish application and appearance.
•  Scrub and topcoat Troubleshooting Guide: 3 causes and cures for dried floor finish that contains debris - 3 causes and cures for dried blotches in the floor finish.  Causes and cures for lack of uniform gloss, ridges - and stop and start points, and soiled areas in the finished product. 
•  Deep Strip and refinishing of floors – 18 guidelines for chemical safety, how to evaluate buildup levels and stripper concentration dilution ratios (2 test methods), understanding VOC and environmental impact, moving furniture, masking and liquid containment preparations, pad selection, laying out the job, 5 scrubbing tips, determining level of success, 5 tips on improving results, 18 steps for professional floor techs to master, using an automatic scrubber or propane stripper, workloading for larger crews, more operational tips (18 suggestions for improved results).
•  Proper steps to clean and finish new VCT floors.
Strip and refinish Troubleshooting Guide:
   2 causes and cures for remaining dark splash marks
   2 causes and cures for remaining edge buildup
   2 causes and cures for floor finish not totally removed
   Cause and cure for apparent color loss
   2 causes and corrections for floor finish taking too long to dry
   3 causes and cures for lap marks appearing in the floor finish
   Cause and cure for streaks in the floor finish2 causes and cures for floor finish wearing off too soon
   Cause and cure for floor finish beginning to puddle on the floor
   Cause and cure for drops of floor finish protruding from the dried finish
   Cause and cure for scuffs and scratches in freshly applied finish
Learn all of the basic guidelines for proper care of ceramic tile, wood floors, laminate, stone and many other floor types.
•  Floor Care Quality Inspection Scorecard – tracking quality performance scores.
•  Cleaning and Maintenance of wood, marble, stone, concrete, rubber, and ceramic tile and grout cleaning.
•  Glossary – 85 common terms used in the floor care industry.
You will find this to be one of the most comprehensive training programs available today.

Solving 77 Floor Care Problems - troubleshooting booklet.  Learn the most commonly made mistakes that produce inferior outcomes.  Become an expert at diagnosing, correcting and preventing floor care problems.

Floor Care Tips - 164 slides showing photos of common mistakes and the best way to solve your floor care problems.

15 Steps to Improve Cleaning Productivity – invaluable workbook.  By following these 15 strategies, your crew will operate at improved efficiency.  These 15 steps must be mastered by every cleaning supervisor or manager.  Learn to implement proper steps for critical analysis, value engineering, sequential workflow, elimination of backtracking, removal of cleaning restraints, work simplification, acceleration of skill proficiency, and much more. 

Special note to custodial managers:
It is very frustrating to send your workers to strip and refinish a floor or clean a carpet to only discover the next day that the job was botched. Now you have to send someone to correct all the mistakes. As you know do-overs are expensive.
You thought they had all the skills to pull off the job, so what happened? Actually, there is a big difference between a cleaning worker who has learned to mix chemical and run a machine - and a trained technician who can troubleshoot all types of challenges. There is a lot to understand about the chemistry, dwell times, repeated applications and general problem solving each distinct challenge.
We can help you with your training program.  Our new and improved Carpet and Floor Care training programs focus on dozens of troubleshooting skills. If a carpet or floor tech does not master all of the necessary diagnostic skills, they can be more of a liability than an asset to your operations.
All of the challenges can be met with our training program. It can truly make your crew members experts at what they do.
Special note to individual custodians or janitors:
Over the past forty-five years, I have worked with a couple hundred different cleaning crews at hospitals, universities, school systems, government facilities, cleaning contractors and the list goes on. In the majority of the cases, the manager and the carpet and floor care crews were lacking in knowledge of how to solve most any carpet or floor care problem.
That is where we come in. Our carpet and floor care programs are extremely thorough and advanced. By studying them you will gain new skills and knowledge that very few custodians ever master. Our training program and diploma will set you apart from the others. Why not upgrade your skills today and become an expert at your job?  You never know, perhaps obtaining a diploma in floor care could lead to a promotion.
 

Cleaning Performance Handbook
Supervisor and Manager Training Manual

Step 1 - Getting Started with Analysis and Planning
  • How to evaluate, plan, implement, manage and maintain improve results with lower costs
  • Controlling input and improving throughput to enhance output
  • Rate your current departmental performance 1-10 question survey
 
Step 2 - Process Improvement
  • Using value engineering to assess importance and cleaning frequency  for all operations
  • Developing a winning game plan starting with a sequential work flow
  • Eight steps to organize and streamline supplies
  • Improving orderliness
  • Strategies to reduce seven major hindrances
  • Work simplification – 11 guidelines to shorten cleaning cycles
  • Mastery of Motion Economy – 18 tips in analyzing personal efficiency
  • Identifying delays and bottlenecks
  • Understanding motion time study basics –11 elements
  • Engineering a cleaning flow system
  • Fourteen elements that affect new worker break-in rates
  • Accelerating the mundane to focus on details
  • ISO overview from a leading expert
  • Twenty-three topics for interactive training
   
Step 3 – Quality Improvement
  • Understanding seven definitions of quality
  • Twelve losses caused by substandard quality
  • Six reasons why quality should be Job 1
  • Seven steps to QI (Quality Improvement)
  • Deming’s TQM approach
  • Ten areas that are beyond the workers control
  • Importance of customer surveys and quality scorecards
  • Five major causes of complaints
  • 20 item QC inspection – rating % of cleanliness
  • Six factors that affect scorekeepers rating procedures
  • Quality offset ratings – 10 conditions that can make 100% quality scores impossible
  • Diagramming quality graphs
  • Control charts to monitor progress
  • Importance of benchmarking to identify and imitate best practices
  • Projecting increase/decrease in cleaning frequencies
  • Flow chart to solve 6 major cleaning deficiencies
  • Techniques in training workers to develop an eye for detail
  • Upgrading results by rating appearance of all surfaces on a scale of 1-10
  • Instill cleaning ownership within staff members
  • How timing problems impact tolerance levels
  • Gap analysis – how far are we from achievable competence?
  • Nine steps to solve major cleaning defects
  • Developing self-directed work teams
  • Complaint responses and handling non-quality issues
  • 35 item Quality Improvement Checklist
   
Step  4 – Productivity Improvement
  • Major deficiencies with the cleaning process, supplies, equipment, management and staff (36 items)
  • Six policies that create bureaucracy
  • Eleven ways to reduce soil input
  • Sixteen attitude builders that increase productivity
  • Sixteen attitude problems that decrease productivity
  • Fifteen solutions to staff performance problems
  • Cleaning variances – a scalable rating for the eleven major productivity hindrances
  • Productivity improvement checklist
  • Fourteen interactive discussion topics for training classes
 
Step 5 – Overcoming resistance to change
  • Typical emotional responses to uncertainty and change
  • Eight steps in handling resistant attitudes
  • Motivation and conflict resolution
  • How to overcome 7 major performance excuses
  • Checklist for managing change
  • Eight discussion topics that encourage acceptance 
 
Step 6 – Cleaning with Teams
  • Seven objectives in establishing teamwork
  • Understanding basic requirements for cleaning with teams
  • Team VS Zone cleaning – 16 comparisons
  • Sixteen strategies to establish cooperation
  • Understanding the division of major work tasks
  • Workloading for team success
  • Using a Gantt chart to allocate team assignments
  • Charting work divisions for office cleaning, floor and carpet care
  • Team results checklist (15 items)
  • Twenty-eight topics for in-service discussions regarding implementation of team cleaning
 
Step 7 – Effective Training Programs
  • Thirteen benefits of providing comprehensive training
  • Measuring the gaps between skill deficiency, skill proficiency and actual performance
  • Identifying the learning styles of trainees
  • Seventeen tips to improve your training skills
  • Training the whole person: head, eye, hand, foot, heart and providing feedback to the ear
  • Skill assessment tests
  • Seven habits of a highly effective cleaning tech
  • Using the Pocket Pal system to track job assignments
 
Step 8 – Become a Winning Coach
  • Self-test: What kind of manager are you?
  • Developing a win/win management style
  • Seven leadership styles to avoid
  • Seven important character traits of a leader
  • Six ways to better achieve results through others
  • Code of behavior for team members
 
Step 9 – Troubleshooting Cleaning Problems
  • Over 100 innovative and workable solutions to common cleaning problems
  • Specific answers to challenges with trash removal, dusting, detail cleaning, vacuum cleaning, dust mopping, wet mopping, burnishing, scrub and recoat, stripping, carpet maintenance and restorative cleaning  
 
Step 10 - Procedures that save time and improve quality
  • Over eighty cleaning tips that will speed up cleaning times  and improve results
  • Innovative solutions to make the job easier


Order either the same-day download version or the printed version which will be mailed to you and still receive the download today. You won’t regret this special training program, all in one BUNDLE!

E-version - download it the same day
Reduced from $564.00 -  Now  $359.00

Hard copies mailed to you in the U.S.
Reduced from $734.00  - Now   $459.00 
 
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Proper rust removal procedures
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Don't set coffee stains
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Proper chewing gum removal steps
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